Provide general administrative support to executives and managers in the company Provide sales delivery and billing administrative support to department Maintain and update companyâs centralized document and record filing systems which includes service report, PR, Capex, Asset records, HR matters, classified documents Managing company asset including record, asset labeling and tracking, stationary and office equipment Assist in other ad-hoc work assignment when required
Job Requirement: ]GCE âAâ Levels / Diploma in relevant discipline Good communication and interpersonal skills Proficient in Microsoft Office
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases