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ALM Application Support

Keywords / Skills : ALM Application Support

5 - 10 years
Posted: 2018-03-14

Customer Service
IT/ Computers - Hardware
Software Engineer/ Programmer
Bachelors/ Degree
Posted On
14th Mar 2018
Job Ref code
Job Description

Job Description :

We are looking for an experienced technical support engineer for Micro Focus ALM and Micro Focus ALM Octane.
  • Install, configure and administrate Micro Focus ALM and ALM Octane
  • Create and maintain ALM workflow scripts and synchronizers
  • Stay up to date with application changes and updates
  • Schedule and implement ALM patches and upgrades
  • Be able to work occasional late night and weekends (green-zone) for patch and fix installations
  • Liaise with level 1 support team and users to resolve complex problems
  • Liaise with vendors for support and troubleshooting
  • Develop, update and maintain application operations runbook and knowledge-base
  • Train, guide, and assist end-users in use of ALM

Requirements :
  • Degree holder in a technical discipline (Computer Science, IS/IT or related disciplines)
  • Proven working experience of at least 5 years in providing user support
  • Ability and willingness to work a flexible schedule as needed including occasional weekends and evenings
  • Proficient in English (written and oral)
  • Team player with strong interpersonal skills, skilled in developing collaborative relationships
  • Excellent decision-making, trouble shooting, and problem-solving skills
  • Readily adjusts priorities to adjust to changing demands with tight timelines
  • Customer service orientated and able to exceed users' expectations

About Company

NTT DATA Singapore Pte Ltd

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