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APAC HR Employee Service Delivery Team Supervisor

Keywords / Skills : APAC, HR, Employee, Service, Delivery, Team, Supervisor

3 - 8 years
Posted: 2018-02-07

Industry
ITES/BPO
Function
Human Resources
Role
HR Manager
Education
Bachelors/ Degree
Posted On
7th Feb 2018
Job Description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Role Summary

The Asia Pacific (APAC) HR Employee Service Delivery Team Supervisor is responsible for providing HR administration services to the designated client through the ongoing day-to-day operational work to support client employee across the APAC region. The ideal candidate will build and manage key stakeholder relationships and expectations including but not limited to client local HR team and global HR Shared Services Center (SSC).

Main Responsibilities

• Manage day-to-day HR service delivery for a group of on-site team to ensure the team's performance and morale. This includes processes within the HR SSC / client site to provide personnel administration support in accordance with the following processes, including but not limited to onboarding / off-boarding administration, domestic transfer and cross boarder transfer administration, employees document management, verification letter, contract management, leave management, benefits administration and employee queries

• Achieve the Service Level Agreement (SLA) target and client satisfaction

• Provide consistent advice and support on relevant HR process to Business Unit (BU) HR teams/ HR SSC team and individual employees

• Maximize team work within the HR SSC by providing assistance to team leads or other team members

• Continuously improve HR processes by undertaking regular reviews

Basic Qualifications

• Diploma or degree is preferred

• Fluency in written and spoken English as well as Mandarin to deal with the client local HR team based in China

Knowledge and Skills Requirements

• 6 to 8 years of relevant working experience

• 3 Years+ people management experience

• Solid communication and interpersonal skills

• Strong customer focus

• Good organizational skills

• Team player

• Strong analytical and problem solving skills

• Demonstrated willingness to work in a flat team structure and develop a range of HR competences

• Understanding of general HR policies, procedures and current best practice for APAC countries

• Ability to operate with a large degree of autonomy and independence

• Able to work at appropriate level of over time to meet challenged timeline requirement

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.



About Company

Grow your career in a global company trusted by clients from almost all industries. Accenture upholds its world-class brand and reputation through its core values and code of business ethics, empowering our people to deliver excellence, serve our clients and contribute to the community.
• Inclusion and Diversity
At Accenture, having a diverse workforce is fundamental to our culture and core values and it enables us to compete effectively in the global marketplace. We take the widest possible view of inclusion and diversity to create a high-energy work environment for our people.
• Training and Development
Accenture hones the skills and expertise of its people through various training and development programs. We offer formal and informal trainings for every career level to help our people acquire and build specialized skills.
• Work Environment
Accenture leverages the latest workplace tools and technologies to foster a dynamic and collaborative work environment. This supports the highly collaborative nature of our work, enabling us to learn, network and innovate seamlessly.
• Corporate Citizenship
At Accenture, corporate citizenship is central to our goal of helping people and communities become better. This empowers us to make a difference in the lives of others and bring positive change for a "greater than" future.
• Total Rewards
Accenture recognizes the individual contributions and performance of its people. We also help our employees build a rewarding career through market-relevant benefits and professional growth opportunities.

About Company
Accenture is a global management consulting, technology services and outsourcing company with unparalleled experience and comprehensive capabilities across all industries and business functions. We collaborate with clients to help them become high-performing businesses and governments. Visit www.accenture.com to learn more about us, our people and the work that we do.

Discover what makes us different, learn more about our career opportunities and get to know our people. Register for Accenture Talent Connection at: https://talentconnection.accenture.com/EN/Register.
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