Responsibilities: The Project Manager is responsible for the managing and implementing of medium scale IT projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements
Analyse and document requirements by liaising with a range of people including users and managers, drawing together information needs across a distributed organisation
Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business users and architect/designer
Manage the implementation of the project on a daily basis with regard to schedules, budget, manpower and quality
Manage the scope definition and change control mechanism
Customer/ Vendor Management
Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule
Plan, track and monitor the tasks assigned to the team leader/ members
Delegate tasks effectively by providing clear and specific instructions and goals
Provide leadership to the project team to ensure that proposals/enhancements are fully analysed and evaluated for their benefits and costs
Typically with 8 years of IT project management experience, experience in Banking Sector.
Experience in the development, implementation and support of information technology projects in a range of organizations
Degree in Information Systems or equivalent. Certified in PMP or CITPM.
Quinnox Solutions specializes in providing search and recruitment services. We pride ourselves in delivering effective human capital solutions in the diverse field of Technology based on our keen perception of both our clients' business needs and candidates' career aspirations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases