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Application Support Engineer (Avaya/Voice Biometric/Internet Banking)

Keywords / Skills : "application support", "Production Support", "internet banking", RCA, Avaya

3 - 7 years
Posted: 21st Mar 2017

IT/ Computers - Software
Technical Support Engineer
Configuration Mgr/ Release Manager
Bachelors/ Degree
Posted On
21st Mar 2017
Job Description
Role: Application Support Engineer

Type: 12 months renewable contract under Helius Technologies

Benefits: Attractive salary + 12 days Annual Leave+ Medical Insurance

Work location: Changi Business Park

Only shortlisted applicants will be called for initial telephonic interview.


Manage recurring activities to keep mission critical applications operating on high availability (reduce downtime)

E.g.: regular health-check on capacity, memory and storage usage, service and server restart

Attend to priority and severity system alerts

Meet SLA for incident ticket handling

Support regular, expedited and emergency application change request

Assist in Off-Release deployment and Tech LV for application fixes/changes

Responsible to provide monthly performance report

Supervise and guide Support Engineer on daily activity

Govern the delivery of L2 support


Experience in Avaya Call Center Solution preferred

Experience in Voice Biometric System preferred

Experience in Internet Banking Solution preferred

Experience in Applications Maintenance required (3-5 years)

Experience in Banking Domain required (3-5 years)

Experience in ITIL preferred

Interested candidates, please email your CV to

dont forget to mention the following in the email body

Current salary

Expected salary

Notice period

Visa status for Singapore

To have a confidential discussion, please contact


Recruitment Manager

EA Registration no: R1110040


Helius Technologies Pte Ltd (Licence No: 11C3373)

36, Robinson Road, #13-05, City House, Singapore 068877

Tel: (65) 6222 1794 (Direct) , Fax: (65) 6222 2213


About Company

Helius Technologies is a global consulting and IT services company headquartered in Singapore. Our focus is on delivering consulting and staffing solutions spanning augmentation to managed services.

Established in 2006, Helius has partnered and supported leading companies across diverse industries including Banking and Financial Services, Manufacturing, Logistics and Healthcare.

Our objective is to be a solutions partner for our customers by focusing on their needs, leveraging our strong resource team, being flexible in our approach, and using proven processes. Over the years we have established our clientele and a significant pool of resources and facilities. We continue to grow rapidly as a company with strong management, technical and financial resources and unwavering commitment to serve our clients.
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