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Keywords / Skills : Excel, hardware
1 - 2 years
Posted: 21st Mar 2017

Industry
Telecom
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Posted On
21st Mar 2017
Job Ref code
b61d09952d4ba04cccfa
2fe14e00efa6
Job Description


Realise your full potential with Asia's leading communications group. While we take pride in our 130-year heritage, our philosophy is to always look forward and evolve. Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA. Come be a part of our dynamic organisation as we create the infocomms landscape of the future.

Responsibilities
  • Carry out health check on the radio network performance in WCDMA and LTE on daily basis.
  • Perform site candidate evaluation and selection
  • Work closely with various parties (internal and external, including authorities) for mobile network planning in Singapore.
  • Evaluate/ clarify/ approve the RF Design Proposal from vendor
  • Ensure high quality acceptance results from various projects before handling over to Optimization team.
  • Conduct drive / walk test and log files analysis & troubleshooting
  • Provide technical support to Customer Resolution team on complaints
  • Perform hardware/ components trials and conclude the trial result


The ideal candidate should have/be:
  • Good knowledge of system topology and air interface parameters for 3G/4G
  • Generate RF engineering related reports in Excel, Word and Access skillsets are required.
  • Skills in TEMS and NEMO
  • Strong analytic skills
  • Preferably 1 to 2 years’ experience in similar industry
  • Strong team player
  • Possess driving license


Let’s shape a better world through technology. Join us to lead the change.
Note to Recruitment Agencies
In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements. Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.
Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.
The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).

Key Skill(s)

About Company
The Singtel Group is Asia's leading communications group. Today, we are a leader in cutting-edge ICT innovations and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA.

We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry. Together, the Group serves over 600 million mobile customers around world.

Come be a part of our dynamic organisation, as we create the infocomms landscape of the future.


We are a major communications player in Asia and Africa through our strategic investments in five regional mobile operators, namely Telkomsel (Indonesia), Globe Telecom (the Philippines), Advanced Info Service (Thailand) and PBTL (Bangladesh). The Group also has investments in Bharti Airtel (India), which has significant presence in Bangladesh, Sri Lanka and Africa.

We are a long term strategic investor and work closely with our associates to grow the business by leveraging our scale in networks, customer reach and extensive operational experience. The Group serves over 500 million mobile customers around the world.

Singtel is the largest listed company on the Singapore Exchange by market capitalisation. We are also listed on the Australian Securities Exchange following our acquisition of Optus in August 2001. To serve the needs of multinational corporations, Singtel has a vast network of offices in countries and territories throughout Asia Pacific, in Europe and the USA, while Optus has a network of offices around Australia. The Group employs more than 22,000 staff worldwide.
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