Within the Group Brand function, the Brand Initiatives team drives brand impact and competitive advantage for UOB through dynamic flagship programmes that showcase the Bank and allow active experience of – and interaction with – the UOB brand.
The Assistant Vice President acts as the primary contact for stakeholders, managing and fostering strong relationships with internal and external stakeholders for assigned strategic initiatives, as identified for the purposes of achieving the necessary impact.
To actively drive end-to-end project management and support on programme planning
Manage the project plan / logistics, timeline and agreed deliverables with stakeholders
Able to pre-empt project concerns or issues in advance, for effective solutions to be put in place
Provide regular communications and progress reports to stakeholders as required
Able to facilitate group discussions and follow through necessary implementation steps
Able to negotiate best possible outcomes, both for UOB as well as business/ other function or stakeholder outcomes
An independent worker with at least 4 to 5 years’ proven working experience in multi-stakeholder and collaboration programmes/ projects
Experience in end-to-end event management is an added bonus
Possesses a strong analytical mind
Possesses strong negotiation skills and the desire to drive towards positive outcomes/ results
Possesses strong communication and presentation skills
Ability to be resourceful in the face of challenges
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.
UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases