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AVP, Enterprise Application Support, GTO

Keywords / Skills : testing, bridge, prototype

Posted: 2018-03-12

Banking/ Financial Services
Software Engineer/ Programmer
Posted On
12th Mar 2018
Job Ref code
Job Description

Job Objectives

UOB Group Technology and Operations (GTO) Enterprise System IT division in Singapore is looking for an experienced Application Support for the Enterprise Systems.

The application support person is responsible to provide the 2nd level technical application support to the users and need to work closely with the vendor for any support issues.

Key Responsibilities
  • Troubleshoot the 2nd level technical support issues by identifying the root cause and work closely with users and various IT teams
  • Be the important bridge between users and development team and provide regular updates to all relevant parties
  • Articulate and escalate the support issues with detailed investigation / findings to development team if it requires any code change
  • Manage and follow up the problems (those issues escalated to development team) and make sure the problems eventually are resolved and rolled out to production
  • Be main gate keeper of the production environment by being proactive to check in advance what are the things being rolled out to production environment
  • Be proactive to identify any potential risk in production environment and flag that to development team or users
  • Participate in testing to make sure good quality fix to be rolled out
  • Identify areas of improvement to drive down the support volume

KJob Description:
  • Overall in charge of the engineering and technical aspects of the products
  • Assist the Project Manager (PM) in the development of products’ plans
  • Supervise respective subsystems groups in prototype and subsystem design, development and fabrication.
  • Ensure that the design plan are drawn up for the design process
  • Request appropriate engineers from respective subsystem groups to support the product.
  • Analyse customer’s requirements as well as conduct project conceptual and feasibility studies prior to design.
  • Ensure adequate design reviews are conducted for product design improvement, design verifications and validations are carried out to confirm design with the assistance from relevant subsystem groups.
  • Build reliability into designs based on customers’ intended use and requirements
  • Assist PM in the dealing with major subcontractors and suppliers, and monitor their technical per

Key Skill(s)

About Company

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.

UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.

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