Actively participate in daily system administration and data management operations, including data analysis, preparation, troubleshooting and distribution to various downstream systems
Improves data operations by conducting workflow analysis; recommending changes in procedures and workflows, with strong focus in quality, scalability and data governance
Participate in data acquisition and preparation, quality assurance, completeness, accuracy & consistency, sustainable maintenance and delivery timeliness incorporating effective data governance across the firm’s data landscape
Ensure compliance with data governance and system best practices and standards set forth by bank policies and requirements
Oversee SDM daily data operations and render operational support of data workflows in a timely manner
Assist users in terms of system administration tasks for Bloomberg AIMS.
Assist the Head of SDM in the preparation of standardization, policies, rules and internal controls of Master Data management. The candidate will contribute to the design of protocols, which will define what data type and when it is to be collected.
Assist in planning, monitoring progress and ensures the deliverables provided is accurate and meets expectations.
Evaluate business requests for new data and propose, test (UAT) & implement data solutions
Participate in projects & initiatives that require data from, or publish data to data repositories / systems
Ensuring the completeness, accuracy and consistency of the data so that it meets the standards of quality expected for reporting.
Provides regular trainings to users on data usage and data definition
To be able to work cross-functionally with various parties and across regions to ensure effective communication and implementation of data policies
Develops business solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas
Determines operational feasibility by problem definition & evaluation, requirements, solution development, and end-to-end coordination of proposed solutions with stakeholders
Demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code where applicable
Good knowledge of testing methodologies in performing various application and system testing and best practices
Degree in Computer Science / Finance (or equivalent) with minimum 3-5 years of working experience in Financial industry
Clear communicator (written, verbal, interpretive) – to ensure ability to write documentation, and communication to developers and other stakeholders
Creative and critical-thinking in problem-solving, and appreciates details
Ability to focus on deadlines and deliverables
Sense of ownership / responsibility with assignments
Independent worker with excellent time management and strong organisational skills in a fast-paced, deadline-centric and multi-hatted environment
Good to have :-
Proficient in Bloomberg AIMs
Proficient with Excel VBA programming, MS SQL or major DBMS, MS Access, Windows batch scripting,
Prior experience in finance industry with exposure to the financial trade lifecycle
Worked with major trade order management systems, i.e. Bloomberg AIMS and data management systems, i.e. Markit EDM, Bloomberg Polarlake
Good understanding of financial terminology and definitions with data management and governance experience
Experience with version control systems, project collaboration tools and qualitative testing strategies
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.
UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases