Consultant: Jeremy Koh• International Bank • Regional Role • Open to paralegals
Our client is a fast growing international bank with significant global portfolio. In support of its growth agenda, it is seeking to hire a dynamic AVP to its operations division.
This role is responsible for managing the client off-boarding process and ensuring compliance to international regulation and internal policies. Working closely with the sales, compliance and global stakeholders, you will be instrumental in identifying and managing key issues in the process. In addition, you will work with various business and functional units of the bank including technology in developing and implementing process improvements
Degree qualified, you have experience vetting banking regulations documents. You are highly analytical, driven and hands on, and thrive in a dynamic, fast-paced environment. Candidates working in law firms are welcome to apply. To apply, please submit your resume to Jeremy at JK@kerryconsulting.com, quoting the job title and reference no JK 13595. We regret that only shortlisted candidates will be notified.
Registration No: R1113423 License No: 16S8060
Type of Work: Permanent Region: Singapore Licence No: 16S8060 , Consultant Login
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases