At Nucleus Software we provide lending and transaction banking products to the global financial services industry. As a pioneer in retail and corporate banking software since 1986, we combine deep expertise with an unprecedented track record and a total commitment to building lasting partnerships with our customers. Our software powers the operations of more than 150 customers in over 50 countries, supporting retail lending, corporate banking, transaction banking, mobile and internet banking, automotive finance and other business areas.
Few Facts about the company : 1. Nucleus, a leading Banking Product Company from India with Global presence has its South East Asia Headquarter in Singapore for last 22 years with its representative offices in Philippines and Indonesia. 2. Nucleus is a market leader IT product and services company in Retail Lending & Corporate Cash Business domain and possess domain experience across 100+ customers across the globe for 30+ years. 3. Nucleus Software is engaged by the Largest Global Banks as well as leading Local Banks in Singapore for managing bank’s Corporate Cash & Retail Lending platforms. 4 Banks had selected Nucleus for these engagements, based on Nucleus’s exhaustive experience in Lending Business Domain across the globe which includes the South East Asia region which is the focus growth area for our client. Please visit our website for more on our company at www.nucleussoftware.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases