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Business Customer Service Personnel

Keywords / Skills : Customer Service, Customer Service Executive, Customer Support, Helpdesk Support

1 - 10 years
Posted: 2018-01-12

Industry
Government / Public Sector/ Defence
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Diploma/ Non Degree Tertiary, ITC/ NTC/ Vocational, School Certificate/ N or O-Level
Job Type
Contract tenure:
Contract to hire
Posted On
12th Jan 2018
Job Description
Responsibilities:

• Provide support for resolution of customer problems, incidents, issues, requests and queries

• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner

• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents

• Primary responsibilities are focused on customer contact, not transaction processing

• 1st level (and some 2nd level) helpdesk to respond to call and provide resolution to customer queries

Requirements:

• Ability to effectively engage corporate / business users through face-to-face, phone, and email assistance

• Good command of both English and Mandarin, in order to liaise with mandarin speaking associates

• Must possess high quality customer service skills and a professional communication style

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to multi-task, prioritize, and manage time effectively



About Company

Accenture is a global management consulting, technology services and outsourcing company, with approximately 289,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is www.accenture.com.
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