BGC Group is one of Asia Pacific�s most dynamic Search & Recruitment companies and was voted the Top 10 HR Vendors of 2009 for Singapore, a truly national business enjoying steady growth in revenues and market share. We are a highly successful recruitment and executive search firm working at the highest levels of the Recruitment and Search industry.
Located in Raffles Place, we are currently looking to hire and train a number of Recruitment and Search specialists. Speaking peer-to-peer with business owners, industry leaders and professionals, you will become a knowledgeable and trusted advisor, helping to grow businesses and build careers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases