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Customer Journey Analytics Analyst (JD#4239)


Job Description

Job Summary 
We are looking for an experienced Analytics Analyst to help drive customer journey experience through analytics, implement various initiatives and formulate metrics for the organization from the financial services industry. 

Mandatory Skill-set 
  • Degree / Diploma in Marketing or Business Management; 
  • At least 5 years of relevant experience; 
  • Strong knowledge and experience in digital marketing; 
  • Good experience in web analytics and customer experience analysis; 
  • Experience in conducting and/or facilitating workshops; 
  • Good interpersonal skills and customer service oriented; 
  • Creative and analytical; 
  • Excellent written and verbal communication skills; 
  • Proficient in Microsoft Office Suite, PowerPoint and Excel. 
Desired Skill-set
  • Preferably from financial services industry. 
Responsibilities 
  • Assist in collecting customer information and conduct analysis on customer data to enhance product design and improve customer experience; 
  • Implement customer journey analytics in collaboration with stakeholders within the organization; 
  • Assist in the development of Key Performance Indicators (KPIs), formulate and monitor metrics to improve customer experience; 
  • Assist and co-facilitate and organize workshops to provide advisory for internal stakeholders on metrics, dashboards and reports; 
  • Document and keep track of workshop outcomes; 
  • Identify opportunities to improve customer experience and track the impact of key initiatives; 
  • Update workshop collaterals, maintain and update the creation of toolkits, frameworks.
Should you be interested in this opportunity, please send your updated resume to apply@sciente.com at the earliest. Confidentiality is assured, and only shortlisted candidates will be notified. 
Key Skill(S)
Digital Marketing,Analytics,facilitate workshops,Web Analytics,customer experience analysis

Company Name

Sciente Consulting Pte. Ltd.

Industry

Banking/ Financial Services

Function

• Marketing & Communications • Banking, Insurance & Financial Services

Role

• Other BFSI • Other Marketing

Education

Bachelors/ Degree, Diploma/ Non Degree Tertiary

Ref Code

JD#4239

Posted On

13th Jun 2018

About Sciente Consulting
 
We are a team of self-driven consultants with dreams, uncompromising values and a purpose.

At Sciente Consulting, we have been working with large global multinational companies within banking, financial services and insurance industries to address their business and technology integration challenges.

With continued growth of over 10 years, we are led by diverse, passionate, professional and ethical leaders from IT industry with deep industry domain knowledge.

Every member of the team has an excellent track record in making a difference in the industry within a high performance environment. Our passion is to keep building a high performance & purposeful organisation with a difference. Doing the right things based on our core values, we are absolutely committed to deliver more than the commitment and faster than expected. Therefore, we make a real impact to our clients’ businesses and to make a difference to the community we live in.

Most importantly, the successful and profit making business sponsors social innovations and community services to achieve an objective and a purpose which are much larger than business.

To know more, please visit www.scienteconsulting.com


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