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EA Licence: 11C3793

Customer Service Analyst X2 (West, SAP, Shipping Docs, Up to $5K)

  • Well-established FMCG.
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  • Process customer forecasts as per agreed schedule & ensure the forecast and orders are aligned correctly to drive the correct signal in SAP.
  • Monitor and report on volumes as required within the business.
  • Identify and resolve changes in demand pattern.
  • Support S&OP process and participate in monthly review with key customers.
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  • Order review, entry (including Order lead-time adherence and order alignment with forecast) and acknowledgement.
  • Liaising with internal departments and external third parties to ensure on time delivery - including carriers for freight management.
  • Maintaining timely and accurate freight charges of any non-standard shipment costs.
  • Effective and consistent communication with customers on any changes.
  • Complaint management.
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  • Preparation of shipping documentation for each customer order across APAC markets.
  • Sign off of documentation checklists to ensure adequate controls in place.
  • Liaison with Chambers of Commerce, Embassies, Banks and other regulatory authorities for market specific documentation requirements.
  • Arrangement of courier dispatches where required.
  • Identify areas of opportunity to streamline or automate process.
  • ,
  • Execute and deliver successful introduction of New Products.
  • Work with CRM to facilitate the management of new product innovations.
  • Identify areas of opportunity to improve the standard of customer service, or identify areas for cost savings to eliminate waste from the business.
  • Participate in development and implementation of new customer services processes and improvements.
  • Meet all internal & external compliance requirements, including GCS, SOX & AIBI and Health & Safety.
  • ,
  • Degree in Supply Chain or related discipline.
  • At least 3 years' experience in Supply Chain or Operations role, especially in handling Logistics and Documentation.
  • Excellent analytical, problem solving and decision making skills.
  • Knowledge in SAP.
  • Experience working closely with third parties and colleagues in remote locations to deliver business objectives would be an advantage.
  • Strong knowledge of Singapore DG transportation.
  • Strong operational experience in a dynamic multinational organization.
  • Excellent communication skills, both written and spoken.
  • Ability to manage multiple and complex tasks.
  • ,
  • 2 Positions available.
  • Working Location: Jurong.
  • Working Hours: Monday to Friday, 9am - 5.30pm.
  • Attractive remuneration package (includes allowances) are provided to the successful candidate.
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    Sounds like a good fit?

    If you are interested in or qualify for this position, please visit our website at www.gmprecruit.com to submit your application now. You may also click on the Quick Apply (pencil) icon at the bottom of this page.

    Because we strongly believe in fair employment, we practice objective merit-based consideration for all qualified applicants. If you are shortlisted for the position, you will hear from our friendly consultants personally.


    We wish you great success in your job search!