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Customer Service Executive

Keywords / Skills : Ecommerce, Customer Support, Product Development

0 - 5 years
Posted: 2018-02-01

Nationality
Malaysia, Myanmar, Singapore, Viet Nam
Industry
FMCG
Dotcom/Internet/E-commerce
Function
Sales/ Business Development
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Bachelors/ Degree, Diploma/ Non Degree Tertiary, Masters/ Post Graduate, Matriculated/ A-Level, PhD/ Doctorate
Salary
25000 - 30000 SGD
Posted On
1st Feb 2018
Job Description
Customer Service Executive

Responsibilities:
  • Keen participation in the development of the e-commerce site
  • Attend to incoming calls and walk-in customers
  • Process quotations and orders
  • Coordinate with suppliers and internal departments
  • Maintain sales and analysis reports 
Primary Objectives:
  • Develop viable leads for e-commerce site
  • Ensure all orders are processed and delivered in a timely manner
  • Assure the overall positive experience of the customers 
Job requirement:
  • Min GCE ‘A’ Level or Diploma, or equivalent
  • Have interest in product development
  • Customer-oriented with good interpersonal skills
  • Proficient in MS Office applications
  • At least 1 year of professional work experience preferred
  • Able to multi-task and handle pressure


About Company

Home n Office Products Pte Ltd aims to provide a comprehensive range of stationery, ofice products & gifts through retailing and e-commerce to consumers and corporates.


Our chain of retail stores serves hundreds of walk-in customers daily.
Our product range includes basic stationery, copier paper, computer accessories, toners, ink cartridges, and gifts.
Our service include photocopying, digital printing, scanning, binding and lamination.

We are committed to providing our customers with good quality products and excellent service. We are proud of our reputation as a reliable supplier and have built up a good customer base among consumers, SMEs and large companies in the Central Business District (CBD) and across the island.

We have a core team of experienced staff who are familiar with the office supply needs of SMEs and MNCs. We have several retail outlets conveniently located in the CBD to serve corporate customers. Our 20,000 square foot warehouse and backroom operations centre enable us to stock up on common stationery items to satisfy corporate orders.


In keeping with the drive towards greater efficiency and convenience, we encourage customers to make their purchases online at www.homenoffice.sg..
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