Home n Office Products Pte Ltd aims to provide a comprehensive range of stationery, ofice products & gifts through retailing and e-commerce to consumers and corporates.
Our chain of retail stores serves hundreds of walk-in customers daily. Our product range includes basic stationery, copier paper, computer accessories, toners, ink cartridges, and gifts. Our service include photocopying, digital printing, scanning, binding and lamination.
We are committed to providing our customers with good quality products and excellent service. We are proud of our reputation as a reliable supplier and have built up a good customer base among consumers, SMEs and large companies in the Central Business District (CBD) and across the island.
We have a core team of experienced staff who are familiar with the office supply needs of SMEs and MNCs. We have several retail outlets conveniently located in the CBD to serve corporate customers. Our 20,000 square foot warehouse and backroom operations centre enable us to stock up on common stationery items to satisfy corporate orders.
In keeping with the drive towards greater efficiency and convenience, we encourage customers to make their purchases online at www.homenoffice.sg..
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases