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Customer Service Executive (Shipping/3PL Industry, West, 3PL, MNC, $3000)

Keywords / Skills : port

3 - 8 years
Posted: 2017-09-10

Customer Service/ Call Centre/ BPO
Customer Service Executive
Diploma/ Non Degree Tertiary
Posted On
10th Sep 2017
Job Ref code
Job Description

Brief Description

This role supports the Customer Service Supervisor and team leader to execute day-to-day activities. He/She will undertake a control tower role for key accounts, and liaises closely with customer/vendor /origins and destination offices and carriers to ensure compliance of logistics requirements to achieve high operations and customer service excellence. In addition, he/she is required to provide sales quotation to customers when required.

Key Accountabilities/Duties

1. Co-ordinate with vendors and customers for bookings and cargo delivery timeliness and seek approval of shipment through PO or send email to customer for approval and work closely with nominated carriers for space and equipment on scheduled vessel that meets customer’s requirements
2. Reviewing and understanding the customer’s Logistics Procedure, customer service plans container loads to ensure requirements (load sequence, ship-window, and destination) are adhere to.
3. Co-ordinate with warehouse operations team to truck required containers from nominated carriers depot.
4. Handle all enquiries from customers, carriers, overseas offices etc
5. Co-ordinate with Air Forwarder, co-loader, shipper, trucker in organising shipments
6. Provide excellent customer service support and co-ordination for last minute changes of shipment mode Air/Sea, Sea/Air, Sea/Truck, Air/Truck, Pullout, Top-up, Rework, Rehandle, Service Recovery, etc. Liaise with carriers, customer, vendors, port authorities, truckers to confirm feasibility and costs related to request. Co-ordinate closely with the relevant parties to ensure smooth operations.
7. Work closely with customers for potential business opportunities and provide quotations accordingly

Job Requirements:

• Minimum Diploma and above
• At least 3 years working experience in related industry and/or related roles and responsibilities
• Self- driven and motivated
• Sales- oriented
• Excellent interpersonal, communication and presentation skills
• Professional with positive self-image
• Possess Customer Service mindset and passion for service excellence
• Technology savvy

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume in Ms word format.
Job code : CAL
Email Address :

Key Skill(s)

About Company

Founded in 2004 in Singapore, Capita Staffing & Search is a premium recruitment expert and staffing provider for international companies in Singapore and across Asia.

Encompassing local and international placements, contract and temporary staffing, outplacement as well as payroll services across all industry sectors, Capita's highly personalised service ensures that its clients find the right talent to meet their human resource needs.

Capita's service offering is split into corporate and specialised divisions. While the corporate division comprises the business support and outsourcing practices that focus on permanent, contract and temporary positions, the specialised division has a focus on the engineering, banking and finance as well as technology industries. With more companies requiring candidates for specialist functions as well as talent with generalist capabilities in an increasingly competitive business environment, these divisions ensure that clients work with industry-focused consultants with specific expertise to match their talent management needs.

Capita Staffing & Search was voted one of Human Resources Magazine Singapore's Top 10 HR Vendors for three consecutive years in 2010, 2011, 2012. In addition in 2012, we are the winner of the Enterprise 50 award and TOP Entrepreneur of the Year 2012 award.

In 2012, Capita Staffing & Search expanded its footprint in Asia, opening an office in Kuala Lumpur, Malaysia to better serve regional clients.

More information about Capita Staffing & Search is available at and

EA License No.: 08C2893
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