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Customer Service Mgr (Order fulfilment/ Shipping) – North East – $5500

Keywords / Skills : Customer Service Mgr (Order fulfilment/ Shipping) – North East – $5500

6 - 11 years
Posted: 2017-09-09

Bachelors/ Degree
Posted On
9th Sep 2017
Job Ref code
Job Description

  • Lead and Supervise a team
  • Propose and implement service improvement plan
  • Resolve service¬ related issues and complaints in a prompt and satisfactory manner
  • Ensure timely fulfilment of sales orders and prompt settlement of claims and returns
  • Review processes to improve service standard
  • Measure and monitor customer service level by conducting customer satisfaction reviews and gathering feedback from internal parties
  • Creation and maintenance of customer accounts
  • Track individual staff performance and provide coaching as needed

  • Candidate must possess at least a Degree in Supply Chain discipline
  • At least 5 years of working experience in customer service or service improvement sector
  • Prior experience in implementing service improvement plan will be an advantage

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume or contact our office at +65 6709 3528 for a confidential discussion.

Job Code : NNW
Email Address :
EA License No.: 08C2893

About Company

Founded in 2004 in Singapore, Capita Staffing & Search is a premium recruitment expert and staffing provider for international companies in Singapore and across Asia.

Encompassing local and international placements, contract and temporary staffing, outplacement as well as payroll services across all industry sectors, Capita's highly personalised service ensures that its clients find the right talent to meet their human resource needs.

Capita's service offering is split into corporate and specialised divisions. While the corporate division comprises the business support and outsourcing practices that focus on permanent, contract and temporary positions, the specialised division has a focus on the engineering, banking and finance as well as technology industries. With more companies requiring candidates for specialist functions as well as talent with generalist capabilities in an increasingly competitive business environment, these divisions ensure that clients work with industry-focused consultants with specific expertise to match their talent management needs.

Capita Staffing & Search was voted one of Human Resources Magazine Singapore's Top 10 HR Vendors for three consecutive years in 2010, 2011, 2012. In addition in 2012, we are the winner of the Enterprise 50 award and TOP Entrepreneur of the Year 2012 award.

In 2012, Capita Staffing & Search expanded its footprint in Asia, opening an office in Kuala Lumpur, Malaysia to better serve regional clients.

More information about Capita Staffing & Search is available at and

EA License No.: 08C2893
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