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Customer Technical Support (Life Science)

Keywords / Skills : database

Posted: 2018-03-13

Customer Service/ Call Centre/ BPO
Customer Service Executive
Bachelors/ Degree
Posted On
13th Mar 2018
Job Ref code
Job Description

My client is a global name in the life science industry and now seek and experienced customer technical support to provide their customers with technical and application support

  • Act as single point of contact to liaise with internal and external customers with technical and application support via telephone, email, using workshop/office lab facilities etc.
  • Act as the first level of technical support escalate accordingly to instrument service, applications and sales teams
  • Support all users with products, resolve all issues with systems and software
  • Manage the internal database, record appropriate documentation and ensure accuracy as per standard operating procedures and keep the database up to date
  • Ensure complete follow up with customer for product and instrument repair status and satisfaction survey
  • Ensure required documentation are sent to customers and manage exchange of products due to quality issues
  • Raise cases to appropriate parties and inform the service department of upcoming work orders and schedules
  • Report and analyse potential risk and identify new business opportunities

  • Degree in Science or equivalent with prior customer centre experience
  • Experience with lab equipment, lab work flow and with life science equipment and tests will be a big advantage
  • Knowledge on PCR, DNA extraction, and Electrophoresis
  • Strong understanding of laboratory workflows

Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).
Key Skill(s)

About Company

EA Registration No. 12C5526

Founded in 1950, and established in Asia in 2004, VOLT is a NYSE listed Fortune 1000 provider of talent (recruitment), technology and consulting services with 4,200 full time employees, some 30,200 contractors and 192 offices across Europe, North and South America and Asia.

Volt's workforce solutions include executive search, contract and temporary staffing, managed services programs, vendor management systems and recruitment process outsourcing. Volt combines consultative focus, Six Sigma practices and efficient e-procurement technologies to deliver the talent and processes that help our customers succeed.
We connect companies with industry-leading specialists. Our proven search process cultivates a superior network of active and passive professionals, enabling us to provide best-fit experts in a broad range of business disciplines.

Our areas of expertise include Accountancy & Finance, Engineering, Human Resources, Information Technology & Telecommunications, Life Sciences, Procurement & Supply Chain, Property, and Sales & Marketing.
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