Data Centre Network Engineer is responsible for overall Data Centre Network Operations management, facility management, batch and backup library management as well as co-ordination with all stake holders including third party vendors till the problem is resolved.
Provide 2nd Level incident/problem management, including ticket logging, problem identification, troubleshooting, resolution and escalation within agreed Service Level Agreement (SLA) with corporate customers.
Investigate and resolve network and/or information system incidents.
Guide IT and System Support Officers in troubleshooting various corporate network issues.
Provide advise/support to and liaise with internal IT staffs, managers and external providers to assist in resolving customer network issues.
Miscellaneous network support such as identifying IP duplication, faulty network cards, network disconnection due to switch port down/disable/faulty, loose cable connectivity, speed/duplex mismatch, missing routes and incorrect subnet mask.
Maintain and ensure network and information systems security.
Perform health and status monitoring of WAN, LAN, Wireless LAN network using centralized fault and performance monitoring tools such as Solarwinds
Liaise with external vendors to ensure smooth network operations.
Perform hardware replacement of network devices such as interface and power modules.
Configuration and firmware upgrading of network devices such as Cisco, Alcatel, Juniper, Aruba and Ruckus via CLI and GUI.
Provided additional support on broad variety of services such as DHCP, FTP, MS Exchange and Veritas NetBackup.
Qualifications and Skills:
Minimum Diploma, preferably in Information Technology discipline, or equivalent required.
Cisco Certified Network Administrator (CCNA) or minimum 5 years hands-on experience in network administration preferred.
Applicant with minimum of 2 year Datacenter experience and supporting multi-vendor environment desirable.
Experience in automated batch scheduler and enterprise data backup application desirable.
Must be detail oriented, highly organized and able to multi-task in an efficient manner.
Knowledge of Sun Solaris, HP UX, MS Windows and Microsoft Office desirable.
Experience in analyzing hardware and software problems and making quick diagnosis.
2 to 3 years experience in Managed Services and Smart-Hand Services advantageous.
Must be willing to work in a rotating shift and additional hours to support the team as required, including public holidays.
Strong ethics, integrity and genuine concern for the needs of others.
Must be a team player.
Experience in customer support and interaction with corporate customers.
Ability to work in a team environment, and also able to work under pressure with minimum supervision.
Good initiatives, proactive with good command of spoken and written English
Batch Job Management
Ensure Daily Batch Jobs for Billing and Revenue Collection are executed correctly and on time using a Enterprise Batch Scheduling tool.
Monitor the progress of jobs execution and escalation to Application Support when necessary.
Provide 1st Level Incident Management/Troubleshooting and act as point of contact with Banks and Merchants to resolve issues.
Ensure batch processing is on schedule and monitor all system and batch jobs status.
Respond to all user enquiries regarding system functionalities or billing and payment processing.
Participate in UAT to ensure that new job function(s) are adhered to defined standards and specification.
Tape Backup and Management
Ensure daily tape backup are executed as scheduled and completed successfully.
Provide 1st Level Incident management/troubleshooting and escalate to engineering support when necessary.
Provide backup jobs status/progress monitoring.
Ensure Data Centre is operationally 24 x 7.
Responsible for physical security of the Data Center as defined in the Corporate Security Policy and standards.
Ensure Data Centre air conditioning units, lights and temperature are functional and within normal operational standards.
Work as part of a team providing coverage on a 7 day a week, 24 hour per day (24/7) basis including public holidays, on a 12 hour rotating shift basis.
Provide 2nd Level incident/problem management, including ticket logging, problem identification, troubleshooting, resolution and escalation within agreed Service Level Agreement.
Perform health and status monitoring of WAN, LAN, Wireless LAN Network using centralize fault and performance monitoring tools.
Provide proactive health and status monitoring of server/system, storage, database, IP Telephony, security devices and application using centralized fault and performance monitoring tools.
Perform basic server administration tasks including but not limited to creation of user accounts or resetting of passwords.
The Individuals must interact with multiple parties and coordinate the recovery of system or network with the relevant vendors or support.
Manage and work with agreed Service Level Agreement with customers.
Remote Hand Service
Provide vendor escorting service when in customer secured facilities.
Provide basic cabling support like loose cable verification, connecting pre-laid cable patching, etc.
Provide visual checks and verifications of equipment (power cycle, equipment indicators, inspection of equipment, hardware reset.)
Provide basic checks on environmental conditions in the Data Centre.
Provide basic data media loading/unloading.
Provide hardware replacement of systems (parts replacement interface card & installation, slotting/removal of blades/line cards, movement of equipment).
Assist in the loading/unloading of tapes to (our customer) Tape Library using an enterprise backup application.
Assist in the labelling of Customer Tape media.
Keep inventories of the movement of tape using TMS (Tape Management System).