-About- Embrio Consulting is a leading edge executive search and talent management consultancy in Singapore, recruiting solely within the Information Technology, Telecommunications and Finance sectors.
-Mission- • Ensure that our clients’ and candidates’ interests come first, always. • Work jointly with our clients and candidates to understand and solve their problems. • Serve our clients and candidates with competence, integrity and objectivity. • Maintain highest productivity and efficiency in our quest for continuous improvement. • Continuously reinvest in the business to improve our ability to help our business partners and achieve sustained growth. • Remain dedicated to the success of our clients and our candidates. • Respect and appreciate that our success is only possible because of our customers AND our candidates.
-Description- Embrio Consulting was founded with a clear aim to raise the bar and set new standards in the delivery of quality recruitment solutions to its clients and candidates. We, more than most, recognise that in today’s business world it is the quality of your people that differentiates you from your competition. With that in mind, we have built a balanced team of consultants who have developed an unsurpassed level of understanding in their specialist areas.
We believe that our market knowledge and understanding of modern recruitment methodologies enables us to provide a truly consultative service to our clients that is second to none.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases