Strong background with Windows and MAC Operating Systems.
General understanding of TCP/IP networking.
General understanding of Google Suite. Ability to configure hardware/software, including desktop computers, laptops, printers, and desk phones for new users and work with supplier or vendor when servicing required. Excellent attitude and work ethic as well as strong problem solving skills. Ability to work independently with minimal supervision, as well as work in a team environment. Ability to learn & support new technologies quickly.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases