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EA Licence: 11C3793
Desktop Engineer (Windows) - Banking
- Second level support and troubleshooting of IT related problems from in-house software to hardware, such as Thin clients, Laptops, PCs and Printers.
- Troubleshoot basic onsite network issues such as lack of connectivity.
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
- Provide stats for the weekly Desktop Support report on incident / problem reporting trends.
- Create support documentation to assist staff with requests for information & provide staff training if required.
- Basic Active Directory knowledge. Unlock user accounts, reset passwords, etc.
- PC / Thin Client and Printer Deployment required
- Ad-hoc & schedule upgrade installation of Corporate Software.
- Provide Desk top support to routine user department relocation.
- Provide user support & configuration of corporate mobile devices (Black Berry & GFE) & laptops.
- Diploma/Degree in Computer Science or Information Technology from a recognized institution
- Minimum 2 years of strong working experience in Desktop support
- Basic Network, Desktop troubleshooting skills especially on Windows OS.
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2010
- Basic Active Directory knowledge, perform unlock user accounts, reset passwords, etc.
- Experience in procurement, inventory and asset management of IT equipment as well as IT life cycle.
- ITIL/ MCP / RHCE / CCNA level knowledge on client OS is advantageous.
- Experience with using and troubleshooting Lotus Notes within a network environment (permissions, calendar sharing and delegation)
- Experience in Banking industry highly preferred
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845
Sounds like a good fit?
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Because we strongly believe in fair employment, we practice objective merit-based consideration for all qualified applicants. If you are shortlisted for the position, you will hear from our friendly consultants personally.
We wish you great success in your job search!