This position is responsible for the deployment and maintenance of a cloud-based payment gateway and ecommerce site.
The successful candidate must have a B.Sc. in Computer Science (or equivalent), plus a minimum of 2 years’ experience in developing, deploying and maintaining large Amazon AWS based SaaS solutions is also required to be considered for this position. Responsible for deploying, automating, maintaining, troubleshooting and improving the systems that keep the backend infrastructure running smoothly. The role requires you to have hands-on technical experience and a can-do approach towards environment automation / management and continuous improvement.
Core Role Responsibilities:
Deploying, automating, maintaining and managing AWS cloud based production system, to ensure the availability, performance, scalability and security of productions systems.
Build, release and configuration management of production systems
System troubleshooting and problem solving across platform and application domains.
Suggesting architecture improvements, recommending process improvements.
Required Skills and Experience:
AWS: 2+ years’ experience with using a broad range of AWS technologies (e.g. EC2, RDS, ELB, EBD, S3, VPC, Glacier, IAM, CloudWatch, KMS) to develop and maintain an Amazon AWS based cloud solution, with an emphasis on best practice cloud security.
DevOps: Solid experience as a DevOps Engineer in a 24x7 uptime Amazon AWS environment, including automation experience with configuration management tools.
Scripting Skills: Strong scripting (e.g. Python) and automation skills.
Operating Systems: Windows and Linux system administration.
Monitoring Tools: Experience with system monitoring tools (e.g. Nagios).
Problem Solving: Ability to analyze and resolve complex infrastructure resource and application deployment issues.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases