Reporting to the Head of Demand Management, Group Retail Segment, you will have responsibility for understanding the technology and operations needs of Retail and Private Bank Business and in collaboration with Group Technology & Operations (T&O), provide end-to-end solutions that ensure segment-product-channel needs are optimally met.
You are expected to provide thought leadership and lead discussions with business and other stakeholders on requirements and deliver quality documentation on the requirements. You are also expected to meet key milestones of T&O initiatives based on agreed scope, priority, budget and timeline and proactively manage and resolve T&O issues that may impact business drivers. You will work with local (Singapore) and regional countries in the capacity of a Regional Specialist and Advisor.
Degree in Banking, Business Management or IT.
Knowledge and experience in Retail (namely consumer and SME business banking) and Private Bank is a must.
Track record of success and a minimum of 3 years of experience in such similar role in a related industry e.g. Private Banking, Retail Banking services, consulting firms, etc.
Geographical coverage includes Singapore, Malaysia, Thailand, Indonesia, China and Vietnam.
Knowledge in system project management is a must.
Strong communication and interpersonal skills, good writing and presentation skills.
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.
UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases