Job Summary: The Business Analyst works with stakeholders from all business units and related third parties to define and document business processes and software requirements for technology initiatives.
Elicit requirement, prioritise and analyse requests, design business processes, workflows and user interfaces, produce/write/review of functional specifications and data mapping templates.
Work closely with Project Manager and Cross teams for functional solution
Ensure all application documentation is properly updated with signoff.
Work with architect, development and vendor team on the smooth delivery of the solution.
Maintain system protocols by writing and updating procedures.
Prepare/Review test cases/scripts to ensure the business requirements are fulfilled.
Support SIT/UAT testing. Help plan and support the user acceptance testing and help address any issues.
Facilitate/Provide "Train-the-Trainer" on application enhancements.
Contribute to team effort by accomplishing related results as needed.
Bachelor Degree in related field or equivalent experience
More than 10 years of relevant business analysis, testing and/or project management experience related to CRM, Wealth Management and Process Re-engineering.
Experienced in Microsoft Dynamics CRM
Good knowledge in financial services policies, procedures, products and industry practices.
Strong negotiation skills
Good team player with excellent interpersonal and communication skills
Strong working knowledge of relevant applications and development life cycles.
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.
UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases