Implementation experience on MS CRM 2011 , MS CRM 2013 & MS CRM 2015(On Premise), Dot.NET, ASP.NET.Ability to understand the requirements and remove any ambiguity by proactively going back to the ClientAbility to drive functional & technical discussions with Client teamsAbility to design the applications well enough to take right design decisions & handle client interactions independently.Ability to code optimally to ensure the performance of the application is improvedAnalyzing the requirements and mapping them to Microsoft Dynamics CRM.Developing Plug-ins, Entity Customization and Designing Workflows.Resolving the customer issues based on SLA.Plays Solution Architect role for evaluating & analysing new requirements from ClientsConfigure E – Mail Router services & understanding of infrastructure requirements for MS CRMInvolved in Enhancement of project.Working with users and fixing their issues.Should have good attitude to work in teams when requiredGood learning abiliity to understand the existing application and propose new ideasHands on experience in FINEDGE (IP Product) MSCRM
Intersoft K.K. is a multinational software development, and IT outsourcing firm headquartered in Tokyo, Japan, and presence in Singapore, Taiwan, United States and an offshore development center in Bangalore, India. We work globally with our clients to deliver software products, services and support locally.
Intersoft's mission is to provide top quality software engineering services to help our clients achieve and maintain a competitive advantage. Collaboration is key; our international team of engineers brings together decades of expertise in various systems, deep knowledge of information technology, and cutting-edge business know-how. We work side-by-side with our customers to build a long-term partnership for mutual success. Team work commitment, integrity and confidentiality are the principles on which we've built our business.
We are constantly looking to recruit smart, talented individuals with a passion for learning, innovation, and growth. We believe in empowering our people to achieve their highest potential through strong leadership, mentoring and participation in an environment where team effort is the key to our continued success.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases