Founded in 2008 as a carpentry-centric company, IN-EXPAT has expanded into a dynamic company providing integrated spatial design, building and construction, and interior design services. At the core of our business is our result-oriented focus on quality craftsmanship and intuitive spaces.
As a company that engages in the full manufacturing process, we ensure maximum quality at every step of the way. Our portfolio spans from residential spaces such as apartments and bungalows to commercial spaces including warehouses and luxury spas.
IN-EXPAT is a closely-knit team of individuals who are talented at what they do. Our team, consisting of business directors, designers, project managers, builders and craftsmen, shares a firm belief in providing honest and personalised services. Our design and construction works are driven by research, experience, expertise and collaboration. We believe in collaborating closely with our clients on ideas and solutions. No matter the style or concept, we aspire to realise projects that walk the fine balance between form and function.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases