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IP Transition Manager (Telecom) (BA)

Keywords / Skills : MPLS, IP internet Routing and Switching, Networking ., DNS
3 - 6 years
Posted: 24th May 2017

Industry
Telecom
Function
IT
Role
Project Management
Posted On
24th May 2017
Job Description
Responsibilities
  • Create low level design document for Transition Plan. 
  • Act as Technical SPoC during Transition phase. 
  • Help Project manager and Singtel Global Services Provisioning team to on-board customer network 
  • Provide technical escalation support during transition activities 
  • Provides client-focused operations support within by working closely with various internal support teams 
  • Documents clients ICT environment and operations for better support and understanding 
  • Provides Service Request (SR) assessment, advice and support 
  • Provides periodic reports to client with the status of SRs 
  • Participates in CAB meetings related to clients infrastructure changes to achieve zero unexpected outage. 
  • Provide regular reports to Top Management on status of clients incidents, including working closely with Major Incident Management team for consolidated status updates as need be: 
  • Point of contact for SM and manage the communications to client through SM 
  • Ensure the RFO / Incident report is produced within the required timeline 
  • Provide inputs to Problem Management team 
  • For major incidents, work with Major Incident Mgmt Team to:- 
  • Lead and coordinate with the respective resolver groups including 3rd party vendors until incident resolution; and escalate to resolver groups management where necessary 
  • Provide updates to management based on the pre-defined notification / escalation timeline 
Skills and Experience
  • A dynamic and self-motivated individual that is dedicated to exceeding customer expectations, willing to contribute to team efforts, must possess strong interpersonal and presentation skills, as well as excellent customer engagement skills 
  • An IT degree / Diploma with at least 5 years working experience in large enterprise network or telecommunications support environment. Minimum CCNP certification of equivalent. (CCIE is an added advantage) 
  • Strong technical knowledge in IP internetworking (including DNS, firewall, proxy), LAN Switching and WAN protocols (especially MPLS-VPN and BGP). 
  • Strong communications skills is essential. Ability to maintain good sense of urgency in all interactions with the client, be able to articulate value-add to client and become trusted adviser to the client. 
EAP No. R1548171

EA Licence No. 95C5411

About Company
PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.

Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.

Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.

We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.

At PrimeStaff, we’re passionate about people.

EA Licence No.95C5411
Career Advice to Find Better

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