AcuMed has been providing healthcare for over 40 years and is one of Singapore’s most established private outpatient medical service providers. We offer a wide range of healthcare services to both private patients and corporate clients, including GP services, health screenings, medical examinations and diagnostic services etc. If you are ambitious and love to grow in the job that you do, then please drop us an email. We are looking for people who can be groomed and are willing to take up the challenge to fill the following posts:-
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases