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L2 Application Support Analyst

Keywords / Skills : Ruby, UAT, Windows, Shell, Python, L2, Bash, UNIX, Linux, Java

3 - 8 years
Posted: 2017-12-07

IT/ Computers - Software
Software Engineer/ Programmer
Posted On
7th Dec 2017
Job Ref code
Job Description

  • 1.24/7 Application L2 Support
  • 2.Analyze tickets raised by CSO team and identify the cause of issue and work/divert to the teams.
  • 3.Working with the respective teams to determine the root cause in case of multiple team involvement as required.
  • 4.After root cause identification and obtaining the concurrence from L3 team about the fix, then raise CR for implementation. prevent recurrence of problem incident
  • 5.Ensure SIT and UAT approval and UAT BU Sign off.
  • 6.Ensure deployment is done and LV passed.
  • 7.Analyze the application logs for the alerts received by monitoring application and proceed with the recovery as an when required.
  • 8.Ensuring the batch jobs are executed as scheduled and troubleshoot the issue in case of fail jobs.
  • 9.Assign incident to L3 for defect fix.Request for Known defect list if any and take the ownership of the defect untill close.
  • 10.Raise the INCIDENTS and RR's For Emenrgency changes for service restart if any impact.
  • 11.Proactive monitoring of Application health and perform start/stop/reboot/rerun servers/jobs
  • on health check activities to ensure availability of applications.
  • 13.Setup Defects Management call every week and put Defects Priority Guideline to business team
  • 14.Manage high severity high customer impact incidents focusing on fast recovery

  • At least 3 years of experience monitoring production systems to ensure availability, performance, capacity and incident response
  • At least 3 years of experience writing Python or Ruby or Java.
  • At least 3 years of experience writing UNIX Shell / Bash scripts
  • At least 3 years of experience providing enterprise Linux & Windows based systems administration

About Company

NTT DATA Singapore Pte Ltd
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