Responsibilities: Assist network team in achieving automation initiatives in areas such as network provisioning and monitoring. Code, test and trouble shoot programs utilizing the appropriate hardware, database, and programming technology. Refine data and format final product. Maintain and modify programs make approved changes by amending flow charts, develop detailed programming logic and coding changes. Test and develop programming modifications. Write new program code using prescribed specifications. Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part. Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor. Confer with users to gain understanding of needed changes or modifications of existing programs. Resolve questions of program intent, data input, output requirements and inclusion of internal checks and controls. Write and maintain programming documentation. Analyse server and microcomputer based software solutions compatibility with company requirements. Maintain confidentiality with regard to the information being processed, stored or accessed. Document programming problems and resolutions for future reference. Assist personnel of other departments as a computer resource. Understand and Integrate with system API Other duties as assigned
Good to have: Experience in coding and customization for network management and monitoring products and/or platform like Riverbed, Netbrain and Solarwind. Understanding of network technologies and domain in LAN/WAN and across multiple products like Cisco and Arista.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases