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Keywords / Skills : Network Specialist, Network Engineer, Networking, LAN, WAN, Routers, Cisco Routers, Juniper, Switches / Hubs, Firewall, OSPF, BGP, MPLS

5 - 8 years
Posted: 2018-05-25

Nationality
Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
Banking/ Financial Services
IT/ Computers - Hardware
IT/ Computers - Software
Telecom
Function
IT
Telecom/ ISP
Role
Network Administrator
Job Type
Billing rate:
3000 - 5000 SGD
per month
Posted On
25th May 2018
Job Description
Position Overview

The Network Lead is a key member of the services organization management team will report to the Operation Director. He will be responsible for motivating a team of technical support consultant and for facilitating resolution on escalated calls.

Job Description

1. Motivate a team of technical support consultants through performance, coaching, career planning and setting educational objectives.

2. Participate in quality calibration and validation sessions.

3. Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement.

4. Facilitate customer resolution for escalated calls and engage the necessary technical support.

5. Follow up unsatisfied customers to ensure issues are resolved and the customer satisfied.

6. Report operational achievements and progress to the operation director on a regular basis including statistical analysis and improvement of action plans.

7. Work with other managers to ensure operational consistency.

8. Maintain a mindset of continuous improvement in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring , management and optimization,

9. Build relationships with the operational and technical department management of our key customers.

10. Develop a strong relationship with the sales teams to increase support services agreements sales. This includes negotiating and closing services contracts./;

11. Deliver and exceed on all team performance targets

12. Responsible for Pre-sales Support (enterprise architecture proposals), set up and support of the systems as well as configuration and maintenance of IT infrastructure and enterprise applications.

13. To act as an Expert/ Technical resource to handle complex incidents and troubleshooting scenarios. Cisco/ Juniper devices hands on and ability to supervise a shift team

14. Handle escalations from the Incident management team and provide support on technology and troubleshooting's. Responsible for troubleshooting and timely resolution of faults/incidents in Domestic and International MPLS VPN Services. Hands on experience on OSPF, BGP, MPLS VPNs (layer-2/3) and provide 24 x 7 operational support

15. Liaise with various internal and external stakeholders as part of the incident management process to resolve issues in a timely manner. Technical escalation point of contact for Corporate Customers, Internal Operations staff and Shift Operations Managers

16. Liaise with Network Hardware/software vendors to troubleshoot and resolve issues relating to Customer Premise Equipment (CPE) and/or Provider Network equipment (Cisco & Juniper), Riverbed, including Managed Services such as Router Management Service (RMS)

17. To mentor and train junior staff in the team from time to time. Focus on Quality and processes for the Operations environment

18. Play an important role to Enhance customer experience and speed of restorations

19. Network Specialist requires to review the RFPs, customizations, meetings with vendors, pre-sales, solutions, project management, service management teams and translate the requirements to Operational deliverables

Job Requirements

• Degree in IT, Engineering or Computer science

• 5-8 Years of experience in the IT/Telco industry

• At least 3 to 4 years of experience working for an ISP/Large Enterprise. Good to have telecommunications background, Knowledge of Service providers and Telecommunications carrier Networks

• Strong understanding of routing protocols like OSPF, BGP, MP-BGP, MPLS, TE, QoS. Possess good level of knowledge, working experience in Internetworking, IP routing protocols and troubleshooting for MPLS/IP VPN based networks

• Possess industry standard certifications such as CCNA/CCNP/CCIP/JNCIA/JNCIP/JNCIS and CCIE certification will be added advantage for this position

• Knowledge of ITIL processes and methodologies to deliver high quality support to meet customers’ needs

• Windows applications software skills like MS Words, Excel, Power point, FTP, TFTP, etc

• Knowledge of Kepner Tregoe troubleshooting methodology would be an added advantage

• Knowledge of Managed Services and hands on experience on LAN/WAN technologies

• Knowledge of Layer 2 Technologies: Good knowledge of Switching technologies like VLAN's, HSRP, Devices: Juniper routers & switches, Cisco routers & switches, Huawei switches

• Be a Team player with good interpersonal and communications skills

• Good to have people managing (Team lead / Shift lead) experience

• Customer oriented and be able to handle difficult situations. Need to drive and energy to explore new ways of doing things to improve customer experience



About Company

Company Name: NEC Corporation
Head Office 7-1, Shiba 5-chome
Minato-ku, Tokyo 108-8001
Japan
Phone: +81-3-3454-1111
Established July 17, 1899
Representative Directors Chairman of the Board Nobuhiro Endo
President and CEO Takashi Niino
Senior Executive Vice President Takayuki Morita
Executive Vice President and CFO Isamu Kawashima
Executives

Capital ¥397.2 billion (As of Mar. 31, 2017)
Consolidated Net Sales ¥2,665.0 billion (Fiscal year ended Mar. 31 2017)
Major Operations of the NEC Group Public Business, Enterprise Business,
Telecom Carrier Business, System Platform Business
Employees NEC Corporation and Consolidated Subsidiaries
107,729 (As of Mar. 31, 2017)
Consolidated Subsidiaries 238 (As of Mar. 31, 2017)
NEC Vision
Under the brand statement, "Orchestrating a brighter world," NEC Group is focusing on Solutions for Society businesses that utilize the strengths of ICT to create the social value of safety, security, efficiency and equality that is necessary for people to live more prosperous lives.


Business Outline
Public Business
NEC provides safe, secure and efficient social solutions for Japanese and foreign governments, governmental agencies, local governments, public institutions and other organizations by combining our distinctive technology assets, including network, sensor and analysis technologies, with a broad expertise in systems integration.

Enterprise Business
NEC provides IT solutions in manufacturing, retail and services, and finance in the private sector, helping customers to launch new services. We will resolve social issues and create value for customers through value chain innovation utilizing ICT assets as IoT and AI.

Network Services Business
NEC provides network control platform systems and operating services for operations management, along with equipment for network implementation. NEC's wealth of experience in large-scale network implementation and strong technical capabilities help us contribute to the resolution of social issues by providing safe, reliable, and efficient high-value-added networks for the age of IoT through the creation of value with our clients and business partners.

System Platform Business
NEC provides products for business, ranging from terminals to network and computer equipment, software products and service platforms, as well as integrated platforms based on them. We deliver labor-saving and efficient platforms for customers, while at the same time creating new value such as IoT platforms based on ICT as we contribute to the expansion of solutions for society.

To know more about NEC Corporation, please check our Website and our details in Wikipedia.
About Recruiter
Rajendra Singh
Sr. Executive- TA
NEC Technologies India Private Limited
...
Skills I hire for Java, Testing, BA, Business Analyst, Project Manager, Network Engineer, Migration, Architect
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