Our Client a global commodity trading firms with multi assets trading capacity. They are looking for an experience dry bulk operator to join their growing Steel trading operations team.
You will report to the operations manager and manage the whole procedure of the steel trading operations, which includes handling and managing shipping documents as well as managing all necessary documents for L/C application and bank negotiation. You will liaise with both internal (Traders, trade finance) and external parties (supplier, customer, shipping companies etc) to prepare BLs and vessel tracking on cargo readiness & documentation to ensure smooth delivering of the commodity products.
To qualify, individuals must possess:
• Min 4 years of working experience in dry commodity industry • Experience in steel trading operations is a plus for this role • Lay time calculation knowledge is important for this role • Good L/C knowledge is essential to this role. • Good communication skills required for this role
What to Expect:
Please kindly send your CV to Lester.firstname.lastname@example.org. If you would like to be considered for this role. Our consultant will be in touch with you once you are selected for this role. Data provided is for recruitment purposes only. Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number:R1112853
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases