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EA Licence: 11C3793

Order Fulfillment Executive (AMK, Oracle, Up to $3,2K)

  • Responsible for driving order bookings to achieve forecast for a assigned set of customers.
  • First level of Customer Service Representative and required to communicate effectively with customers with the appropriate message.
  • Responsible for Order Processing such as booking new PO’s (EDI and Manual), Weekly Open Order/change reports and respond based on T&C’s and guidelines provided by Manager and escalate appropriately as required.
  • Process RMA: follow up with customer on providing full pre-RMA information, follow up with QA and Sales Management to get approval and following up until RMA closure.
  • Will require to work closely with Planning, QA, Marketing and Sales to resolve customer issues and inquiries, ensure follow through and closure of all issues.
  • Complete analysis of data in order to drive issues with the pertinent data, e.g. before escalating delivery issues request and review supply/demand reports from the customer to communicate delivery gaps internally in order to champion customers’ requests for delivery expedites.
  • Work with customers to ensure new PO’s are booked per the quoted lead time.
  • Position will require compliance to SOX and other audit requirements and guidelines.
  • Additional duties as assigned by Manager.
  • ,
  • Degree/Diploma in Business Administration or equivalent.
  • Minimum 2 years of relevant experience in Order Processing, in Semiconductor environment.
  • Prior experience in Oracle Order Processing Software.
  • Strong interpersonal and communication skills (bilingual) to liaise with Chinese speaking Customers.
  • Good presentation skills.
  • Ability to multi-task and complete routine tasks with high level of accuracy with attention to detail.
  • Independent with excellent organizational and time management skills.
  • ,
  • Working location: Ang Mo Kio.
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    Sounds like a good fit?

    If you are interested in or qualify for this position, please visit our website at www.gmprecruit.com to submit your application now. You may also click on the Quick Apply (pencil) icon at the bottom of this page.

    Because we strongly believe in fair employment, we practice objective merit-based consideration for all qualified applicants. If you are shortlisted for the position, you will hear from our friendly consultants personally.


    We wish you great success in your job search!