Our client is a leading global payments technology company.
The Product Analyst position will focus on supporting the company's Token Service product platform, namely as the product lead supporting clients in the AP region integrating to Token Service as token issuers and token requestors.
Support Token Service commercial rollouts
Provide on-field first level technical support for Token Service integrations
Responsible to advice and guide clients (Issuers, merchants, and 3rd party wallet providers) on Token Service integration options and act as a technical SME for integrations by being able to understand the platform in its entirety, from overall architecture to the nuances of individual messaging protocols
Provide product guidance to client support and development staff configuring issuer interfaces into the Token Service
Provide pre-sales technical integration support for the Digital Solutions SDK and token requestor and Issuer APIs through the Developer Center
Maintain client satisfaction by supporting engagements resulting in successful go-lives
Support the on boarding process for clients and work with regional teams ensuring that sales team are accurately & suitably supported resulting in successfully closed deals
Work in conjunction with regional staff with regards to supporting client integrations
Recommend improvements and enhancements to Token Services capabilities to product managers in the product development stream to accelerate adoption with key stakeholders in key marketplaces/segments/regions
5-7 years progressively responsible experience in product development in mobile payments and/or mobile application platforms or in payments systems integration
The ideal candidate will have experience with mobile contactless payment issuance programs (i.e., payWave or payPass), smart card deployments (i.e., EMV), or with applications using NFC
Preferred experience in an engineering or pre-sales consultant role with international experience
Working and demonstrable knowledge in Java, and C# programming languages.
Working and demonstrable knowledge of using SOAP, XML languages/protocols
A technically minded candidate with consulting experience in a sales engineering or systems integration role
Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales oriented manner
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA Licence No. 10C4544, EA Personnel Registration No. R1218235.
Allegis Group is the global leader in talent solutions focused on working harder and caring more than any other provider. We’ll go further to understand the needs of our people – our clients, our candidates, and our employees – and to consistently deliver on our promise of an unsurpassed quality experience. That’s the Allegis Group difference, and it’s consistent across every Allegis Group company. With more than US$11billion in annual revenues and over 500 locations across the globe, our network provides businesses with a comprehensive suite of talent solutions — without sacrificing the niche expertise required to ensure a successful partnership. Our specialised group of companies includes: Aerotek, TEKsystems, Allegis Global Solutions, Aston Carter, Major, Lindsey & Africa, Allegis Partners, MarketSource, and EASi. Visit www.AllegisGroup.com to learn more.
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA Licence No. 10C4544
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases