You will lead and manage the QA team and be responsible for the quality of all software releases. Your team will define the test strategy, develop processes and tools, and thoroughly test software which includes client and server side products, API platform and server infrastructure.
Significantly increase our test automation coverage, work with developers to integrate automated testing into the CI process.
Work with product team to understand requirements to create comprehensive test plans and execute them.
Drive the adoption of QA best practices through the whole team.
Support other test areas including performance, load, security.
Help set and fulfill the QA staffing plan, including sourcing, screening and interviewing.
Be very hands-on in manual and automated testing. This is especially true in the beginning as you build up your team.
3-5 years of hands-on experience in automated and manual testing in web and mobile apps.
At least 2 years as engineering manager or senior engineering team lead; proven track record of successfully leading teams.
Excellent verbal and written communication skills.
Expert understanding of software QA, including best practices, processes and various levels of testing.
Highly skilled in automated test tools for web, mobile and server-side software.
Strong experience in configuration and release management.
Data storage: Percona XtraDB Cluster, Elasticsearch, Apache Cassandra
In-Memory data grid: Hazelcast
Real-time data pipeline: Apache Kafka
Backend webservice stack: Play (Java 8), GoLang, Node.js
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases