For this 360 role, you will be responsible for business and candidate generation, and the full job cycle This role will suit seasoned recruiter, ideally based in Singapore and with an established local network. As the successful candidate, you will demonstrate a proven track record and confidence in building lasting relationships, not just doing transactions. You will thrive engaging with clients and candidates, and most importantly assisting both our customers and candidates to achieve their potential, and meeting sales targets.
Anchor Search comprises of leading IT and Banking sector recruitment specialists for the APAC region. Every Anchor Search recruitment consultant has ten years experience as a minimum. Our scope is to recruit locally and globally, and we have a talent pool which exceeds 40,000 candidates in the IT and banking sectors.
Established in 2014 our aim is to fulfil a gap in the recruitment market. Drawing upon our vast experience, we create long term business relationships with our clients, which is why we are considered to be the "leading Executive search" for IT recruitment in the APAC region.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases