GEN* Partners Search & Consulting is headquartered in Singapore, with presence in Asia Pacific and reach Globally. GEN* Partners is established with a strong belief that Human Capital is the key to driving success in businesses. With the ever changing economic landscape and the emergence of disruptive technologies, businesses are continuing to evolve, re-strategise and adapt to drive sustainable and profitable growth.
At the heart of it all, it is the TALENT who will help to shape the future and steer the organisations in the right direction. We believe that the next GENeration of business leaders and experts can be nurtured and hence we HIRE CHARACTER and TRAIN them FOR SKILLS.
By the same token, we bring the same approach to providing Human Capital solution to our valued clients, built and rooted upon our 5 core values – Building Character, Principle, Integrity, Ethics and Consistency.
We are able to identify and engage the RIGHT TALENT and TRANSFORMATIONAL BUSINESS LEADERS to fill critical roles which will help our clients’ organisations accomplish their goals and objectives. We work closely with leading multinational corporations, medium-sized businesses, entrepreneurial start-ups and non-profit organizations across a variety of industries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases