Job Summary

Company Name
Charterhouse Pte Ltd

Locations
Singapore

Experience
8 - 12 years

Key Skills
customer experience, project management, journey design

Function
• Marketing & Communications • Customer Service/ Call Centre/ BPO

Role
• Supervisor/ Team Leader • Quality Assurance/ Control • Other Customer Service • Market Research

Industry
• Banking/ Financial Services • Insurance • Consultancy

Posted On
13th Aug 2017

Job Ref code
S&M/FT/RCEM 0708M




About Us

Charterhouse is an Australian owned executive recruitment consultancy, which has expanded its operations in Singapore in mid 2006. Charterhouse was formed by bringing together a number of the industry's most successful, experienced and professional, permanent and contracting recruitment consultants. By merging their vast, international experience the vision was to create a business built upon not just meeting expectations but consistently exceeding them, through dedication, passion and integrity. Charterhouse offers specialist services within the Accounting, Banking & Finance, Sales and Marketing, Technology, Industrial, Manufacturing and Engineering fields. 4 Battery Road Bank of China Building #33-01 SINGAPORE 049908 Tel: 65 6435 5600 Fax: 65 6438 1600 Email: apply@charterhouse.com.sg Website: www.charterhouse.com.sg Agency License Number: 06C3997

Job Title

Title: Regional Customer Experience Manager (VP level)

Job Description

My client, one of the leading regional banks, is currently looking for a Regional Customer Experience Manager to join them.

Reporting to the SVP, you will be responsible for driving business success by using customer experience design methodology. He/she should have the ability to see the bigger picture and to manage transformation projects through the various parties to implementation. The candidate should draw satisfaction being able to co-own the initiatives and seeing how they will make a difference to the overall business goals of the bank and to customer experience.

With a minimum of 8 years of customer experience, the successful candidate should have excellent communication skills and stakeholders management skills and enjoys working with cross functional teams.

To apply, please email your CV to fionat@charterhouse.com.sg quoting S&M/FT/RCEM 0708M

EA Licence No: 16S8066 | Registration No: R1329129

 

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