Encora is a global product engineering services company, offering a portfolio of software product life cycle solutions. Encora provides end-to-end services to global software product companies including product management, product engineering and professional services, through a combination of offshore delivery, near-shore and supplemented by on-site execution as required. Encora employs over 1000 technology professionals across North America, Singapore, Malaysia and multiple locations across India.
Encora has developed a unique "Graduated Captive Center" model of partnering with software product companies. Encora's IGO ModelT has a well defined operating model which substantially differentiates itself from the others in the market. The IGO Model is all about creating seamless extended developement centers, tightly integrated into the parent organization, which provide virtual ownership to our clients and enabling high quality product and services deliveries from the offshore center.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases