Comba Telecom was founded in 1997. It has since then grown to become the largest supplier of cellular peripheral equipment in China. Leveraging its leading position in China, the group has been expanding rapidly in the international market and has risen to prominence in the wireless industry. The company successfully went public on the main board of The Hong Kong Stock Exchange in July 2003 and is now one of the top five manufacturers of wireless sub-systems products in the world. With its headquarters in Hong Kong, Comba employs around 9,000 employees in over 40 offices throughout the world and has deployed equipment in over 30 countries. We are currently expanding our operations and are looking for highly motivated and committed individuals to join our team. We are actively seeking an energetic and enthusiastic individual to join our fast paced and professional team as a:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases