FASCINA PTE LTD was established in 1987 and is a member of the Tat Hong group companies. Since 1980's, the company is synonymous with high-quality PVC-U windows and doors in Singapore and Southeast Asia.
From a humble and steady growth, the company had expended to become a reputable company with more than 100 employees. In 1989, the company foresaw potential in the Malaysia market and established Esteem Windows, a company that was renamed as Fascina Malaysia in 2010, create a stronger synergy between both companies.
We aims to be innovative and creative in providing solutions tailored to our customer needs and requirements. With many prestigious job yreference, Fascina has become a prominent quality supplier and distributor in the industry, growing boundless in local and international markets.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases