Established in 1999, Datumstruct is one of Asia Pacific region most leading Solution Provider in Command & Control Centre solutions, Data Centre IT Infrastructure Solutions, Office Furniture Solutions & Bio Tech Solutions. With Head Quarter in Singapore, we currently have regional offices in South East Asia, Hong Kong and China - supporting a strong network of resellers, partners and end customers.
Our main business as follow:
• Design, manufacturing and distribution of ICT and Data Center products in South East Asia Region • Design , Manufacturing and Distribution of Control Room Console & Video Wall System • Command Center Design and Build Turnkey Services • Design, manufacturing and distribution of Office Furniture . • Providing a full complement of value-added turnkey, fit out services that are tailored to meet customers’ unique needs. • Cloud Based Bio-Digester Waste Management Solutions
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases