• Analyzes user requirements; envisions system features and functionality.
• Designs and develops internet/intranet applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests.
• Recommends system solutions by comparing advantages and disadvantages of different approaches.
• Implements best practices and enforces these practices among team members.
• Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers.
• Completes applications development on time with quality by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms.
• Supports users by developing documentation and assistance tools.
• Upgrades job knowledge by researching new internet/intranet technologies and software products; attending trainings as directed by the management
• Explores opportunities to add value to job accomplishments.
• Mentors and guides application developers by providing advice, coaching and educational opportunities.
Able to speak fluent mandarin when interacting with chinese cilent
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases