One Search Consulting is a Asia Pacific Executive Search firm with office presence in Singapore and Hong Kong. At One Search Consulting, we believe People drive organisations. "One Right Hire, One Right Career" is more than a business slogan. It's a guiding principle, and the most important contributing factor to a company's success. We emphasise the need to understand our clients' talent needs. Our search process ensures that the right hire develops a right career in our clients' organisation. They will be the right people for business growth.
One Search Consulting is a committed player in the HR marketplace. We strive for a reputation for strong industry specific knowledge, versatile search ability and outstanding candidate care.
One Search enjoys connecting great people to great opportunities. Please visit us at www.onesearchconsulting.com and register your profile with us.
We like to announce that One Search Consulting is now a member of The Taplow Group (www.taplowgroup.com), which is a Global Executive Search Network that has over 100 professionals across Americas, Europe, Asia and Africa. Taplow Group partners find exceptional, talented leaders that add value and enhance our client’s competitive position to meet their goals and aspirations. Our global partners capably demonstrate the values of integrity, honesty and openness, to earn the right to be the partner of choice with clients while by adding real value to the executive and professional talent acquisition process. The Taplow Group is ranked Global Top 25 Executive Search Firm by Hunt Scanlon. (http://huntscanlon.com/wp-content/uploads/2017/06/ESR_rankings2017_issue-FINAL.pdf)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases