The Data Management Office at UOB is a transformational business function that covers Data Governance, Quality, Big Data Analytics and Strategy. This exciting role will be part of a group wide data and analytics transformation program that will shape, execute, and drive maximum value from the Enterprise Data Strategy and Analytics vision. Your main responsibilities will include:
Partnering with Senior business Stakeholders from Retail, Business Banking and Group Channel business/support Units to provide deep expertise and advisory on data and analytics needs
Develop and execute the Data Strategy Roadmap for your assigned business/ support Units.
Responsible for driving business value in partnership with your assigned business/ support Units via usage and adoption.
Responsible to partner and keep the BUs/SUs informed of the Bank’s data strategy and direction, and drive data related transformation change
Be the main go-to-person from the DMO for data policy and standards advisory for your assigned business/ support Units.
Be the conduit for Functional and System Stewards.
Ensures all data projects and enhancements align with the Enterprise Data Architecture and Solution Design Principles.
Accountable for the Data Project Pipeline of initiative for your assigned business/ support Units.
Have in-depth knowledge of the data produced/collected by the assigned BUs/SUs and recommend improvements and controls (in terms of processes and systems) to enhance quality of the data
Works with BUs/SUs to define and establish data quality rules and processes to monitor / rectify data quality issues
Works with BUs/SUs to establish / maintain enterprise business glossary
Involved in BUs/SUs data-related projects and initiatives to ensure end-to-end data coverage and identify potential cross segment impact and/or potential capability reusable from another segment
Minimum Bachelor Degree or equivalent professional qualifications in Computer Science, IT, Statistics related with at least 15 years of working experience
Retail Banking, Marketing and Product data and analytical knowledge highly desirable
Track record and In-depth knowledge of Business Intelligence and Big Data platforms and excellent Technical to Business and vice versa translation skills
Good team player who possesses drive and initiative to lead both direct and virtual teams.
Excellent written / oral communication skills with track record of strong senior stakeholder presentations
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.
UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases