You will be part of the PFS, Business Processes and Administration KYC AML/CFT team. Your primary responsibilities will be either handling AML reviews such as name screening reviews or ongoing reviews. Tasks involve:
matching and identifying of existing Bank’s customer names against the Watchlists;
may require further investigative role including to perform reviews on transaction accounts
recommending appropriate course of action for closure/exclusion/refer cases
perform periodic and ad hoc AML reviews of customers and checks in compliance with MAS regulation guidelines and internal written SOPs.
follow up with frontliners/touchpoints on the updated of KYC info of customers for every AML reviews
Degree in any discipline
Meticulous, analytical and commitment to meet timeline
Prior working experience would be added advantage
Open to learn new and differing AML roles and able to multitask
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 offices in 19 countries and territories in Asia Pacific, Western Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. In Asia, it operates through its branches and representative offices as well as banking subsidiaries in China, Indonesia, Malaysia, the Philippines, Singapore and Thailand.
UOB plays an active role in the community, focusing on the arts, education and children. For three decades, UOB has organized the prestigious UOB Painting of the Year Competition and Exhibition. In recognition of its contribution to the arts, UOB was conferred the National Arts Council's Distinguished Patron of the Arts Award for the ninth consecutive year in 2013. UOB also encourages its employees across the region to be involved in its regular volunteer activities. This includes the annual UOB Heartbeat Run which is held in Singapore, Malaysia, Indonesia, Thailand and mainland China.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases