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Service Desk Agent

Keywords / Skills : Technical Support, IT Support, Helpdesk, Desktop Support Engineers, Desktop Troubleshooting

0 - 3 years
Posted: 2017-12-07

Nationality
Malaysia, Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
IT/ Computers - Hardware
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Education
Diploma/ Non Degree Tertiary, ITC/ NTC/ Vocational, School Certificate/ N or O-Level
Posted On
7th Dec 2017
Job Description
Job Responsibilities:

• Act as the first point-of-contact for incidents received from users

• Answer enquiries from users pertaining usage

• Implement simple break-fix tasks

• Escalate incidents that are determined to be issues for resolution to TSPL subject matter expert 

Job Requirements:

• Diploma in IT or equivalent

• At least 2 years of IT Helpdesk working experience

• Knowledge of Microsoft Outlook, Office 2013 / 2016, Dynamics CRM, Troubleshooting PC and Mobile Devices (iPhones and iPad)

• ITIL Certification will be advantageous

• Able to work on shift (Shift allowances will be additional)

• Entry-level candidates are welcome to apply



About Company

A member of Temasek Management Services Group, Trusted Source's vision is to be the preferred IT enabler, providing optimal and excellent IT services, solutions and niche business applications, and to be a trusted business partner for innovation, in-sourcing and outsourcing

We strive to implement and maintain a current, scalable, reliable, robust and cost-effective IT infrastructure to augment business-IT solutions.
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