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Service Desk Analyst

Keywords / Skills : Service Desk Analyst, IT Helpdesk, Technical Support, Tech Support, Customer Support, Technical Support Executive

0 - 5 years
Posted: 2017-09-11

Industry
ITES/BPO
IT/ Computers - Hardware
IT/ Computers - Software
Function
IT
Role
System Analyst/ Tech Architect
Posted On
11th Sep 2017
Job Description
  • Provide quality customer service and excellent support operations for an e-procurement portal and meet key performance indicators
  • Perform portal content management, user education, incident management and problem management.
  • Handle in-bound calls and emails and to co-ordinate work with internal teams and external users.
  • Manage any incidents raised and track them to their closure escalating such incidents where required.
  • Perform any other required tasks assigned by the management to support operations.


About Company

Pan Asia, founded in 1994 in Singapore, is a privately held conglomerate of several companies with worldwide business operations spanning diverse industry and services domains.

We deliver high-quality, reliable and cost-effective IT services and Solutions to clients throughout APAC, Europe, US and South America. Over the years, Pan Asia has grown rapidly across continents and has built long-standing and vibrant partnerships with clients across the globe.

Our Technological and Delivery Innovation initiatives ensure that the clients are constantly equipped with solutions, frameworks and talent with skills to tap into emerging opportunities and meet growing competition.


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